Physical Goods Policy:

We are not required to provide a refund or replacement if you

change your mind.

However, you can choose a refund or exchange if an item has a

major problem, as determined at First Class First Aids’ discretion.

This is when the item:

• has a problem that would have stopped the buyer from

purchasing the item if they had known about it

• is unsafe

• is significantly different from the sample or description

• doesn’t do what we said it would, or what you asked

for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will

compensate you for any drop in value.

If the problem is not major, we will repair the item within

a reasonable time. If it is not repaired in a reasonable time

you can choose a refund or replacement.

Please keep your proof of purchase – a receipt of payment.

Services Policy:

Overview: This Cancellation Policy applies to all participants enrolled in First Class First Aid First Aid Courses conducted in Queensland, Australia. The policy outlines the terms and conditions regarding cancellations, rescheduling, and refunds.

Cancellation Period: Participants may cancel their enrollment in a First Aid Course by providing written notice to First Class First Aid at least 2 business days before the scheduled course date. Failure to do so may result in the forfeiture of course fees.

Cancellation Fees: If a participant cancels within the stipulated cancellation period, no cancellation fees will apply.

Rescheduling: Participants may request to reschedule their course date at least 2 business days before the scheduled date without incurring any additional fees.

Substitution: Participants unable to attend the course may request a substitution by providing written notice at least 2 business days before the course date. The substitute participant must meet all course prerequisites, and no substitution fees will apply.

Non-Attendance: Failure to attend the course without prior notice will result in the forfeiture of the entire course fee.

Refunds: Refund requests must be submitted in writing and will be processed as follows:

1. Refund requests received within 7 days of enrollment: Full refund minus an administrative fee of $50.

2. Refund requests received after 7 days of enrollment: No refund will be issued.

Course Cancellation by First Class First Aid: First Class First Aid reserves the right to cancel or reschedule a course due to unforeseen circumstances or insufficient enrollment. In such cases, participants will be notified as soon as possible, and alternative arrangements will be offered.

Compliance with Legislation: This policy is designed to comply with Queensland, Australia legislation regarding cancellation policies for training courses.

Contact Information: For any inquiries or to submit cancellation, rescheduling, or refund requests, please contact First Class First Aid via email at enquiries@firstclassfirstaid.com.au.

By enrolling in a First Class First Aid First Aid Course, participants acknowledge their understanding and acceptance of this Cancellation Policy.

Please keep proof of your agreement—e.g. your invoice or quote