We're here to answer your questions

Yes, our courses are designed to meet workplace compliance requirements across various industries. We can help you determine the most suitable course for your organisation based on your specific needs and regulatory obligations.

We offer a range of nationally accredited first aid courses, including Provide First Aid (HLTAID011), Provide CPR (HLTAID009), and specialised courses such as Mental Health First Aid Course, Provide First Aid in an Education and Care Setting (HLTAID012) and Provide First Aid in Remote Situations (HLTAID013).

Participants must be physically capable of performing 2 minutes of continuous CPR compressions during the course. Additionally, a Unique Student Identifier (USI) is required for issuing the statement of attainment upon completion.

If you are unable to attend due to illness or other circumstances, please inform us as soon as possible via phone or email. We’ll do our best to accommodate your request and reschedule your training for a later date.

Please note that no-shows are treated as cancellations.

Our trainers all require a valid Blue Card and Police Check to train with First Class First Aid, so you can rest assured that when we come onsite, we are good to go!

Yes, we understand that online enrollment may not be suitable for everyone. If you prefer, we can arrange a time for you to complete the enrollment process using a physical form. Please get in touch with us to make the necessary arrangements.

To determine the most suitable first aid course for your workplace, consider the following factors:

• The nature of your business and the specific risks associated with your industry
• The size of your workforce and the number of first-aiders required
• Any additional regulatory requirements or compliance obligations

   Our team can guide you through the selection process and recommend the most appropriate courses based on your industry’s needs.

Yes, we offer private group sessions tailored to your organisation’s requirements, providing a focused and customised training experience.

Yes, we provide on-site training for organisations across Australia. Our trainers can come to your workplace, saving you time and ensuring your team is trained in a familiar environment.

If you don’t have space for that, contact us and we can arrange a venue for you.

Yes, we offer competitive group rates for organisations booking training for their teams. Discounts vary based on the number of participants and courses booked. We offer 20% off courses for groups of 8+ and 40% off first aid kits for groups of 10+. Please contact us for a customised quote.

Please bring a notepad, pen, and a water bottle. If you have any medical conditions or allergies that may impact your participation, please inform your trainer before the session.

Some of our courses include a short online pre-learning component. You will receive instructions on accessing and completing this material prior to your training session.

We recommend wearing comfortable, casual clothing suitable for physical activities, as well as closed-toe shoes for safety during practical components.

Yes, all our first aid courses include practical CPR training using manikins to ensure you gain the necessary hands-on experience.

Please inform us of any medical conditions or disabilities prior to your training session. Our trainers will work with you to make reasonable adjustments, and ensure a safe, inclusive learning environment.

Please arrive at least 15 minutes before the scheduled start time to allow for sign-in and settling in. Late arrival may result in non-admission to the course.

Yes, there will be short breaks throughout the day, including a lunch break for full-day courses. You may bring your own snacks and lunch or take advantage of nearby cafes and shops during breaks.

If you are feeling unwell, please contact us as soon as possible to reschedule your training. Attending training while sick may put other participants and trainers at risk.

Yes, our courses include both practical and written assessments to ensure you have gained the necessary knowledge and skills. Your trainer will provide guidance and support throughout the assessment process.

If you need to leave the course due to an unforeseen emergency, please inform your trainer immediately. We will work with you to arrange a suitable time to complete your training.

Upon successful completion of the course and assessment, you will receive a nationally recognised Statement of Attainment. This will be sent to you electronically within 1-2 business days.

If you lose your certificate, please contact us, and we will assist you in obtaining a replacement. A small administrative fee may apply.

After completing the course, you will have access to online resources and support from our team. If you have any questions or need guidance, feel free to reach out to us.

We value your feedback! After completing the course, you will receive an email with a link to an online feedback form. You can also contact us directly to share your thoughts or suggestions.

Yes, we offer refresher courses to help you maintain your first aid skills and keep your certifications up to date. We recommend attending refresher training in line with the recommended renewal periods for your specific certifications.